Privacy Policy

HIGHLINE CARAVANS PTY LTD ACN 163 525 362 as trustee for the Vitanov Family Trust trading as Highline Caravans (“Highline Caravans”, also referred to herein as “we” or “us” or “our”) knows that you care how your personal information is used and shared. We are committed to protecting your privacy. This Privacy Policy sets out broadly the practices and procedures that we follow to protect your privacy.

We may, from time to time, amend this Privacy Policy and if we do so, we will publish the revised Privacy Policy on our website. We advise you to review this policy periodically for changes.

PRIVACY ACT

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

All information collected and used by Highline Caravans is done in accordance with the APPs under the Privacy Act as updated from time-to-time. We use our best endeavours to keep all personal information strictly confidential.

AGREEMENT TO THE TERMS OF THIS PRIVACY POLICY

By providing us with your personal information, you agree to the terms of this Privacy Policy (as varied from time to time in our absolute discretion) and consent to the collection, use and disclosure by us of your personal information according to the terms of this Privacy Policy.

WHAT IS PERSONAL INFORMATION?

The term “personal information” has the same meaning in this Privacy Policy as given to it in the Act. In general terms, personal information is information about an identified, or reasonably identifiable, individual. If the information we collect from you identifies you or you are able to be identified from it then that information will be considered personal information.

WHAT PERSONAL INFORMATION WE WILL COLLECT AND STORE?

The type of personal information Highline Caravans collects about you may include:

name;
address;
telephone numbers;
email address;
where relevant, VIN number of caravan and chassis number; and
other information we consider necessary for the operation of our business.

We will not collect sensitive information about you unless you have consented to such collection, or the collection is required by law.

As is common with many commercial websites we may collect non-identifiable analytic information which tells us about visitors to our website. When you access our website our server may record certain information such as the areas of the website you visit, your Internet Protocol (IP) address, browser type, referring / exit pages and URLs and number of clicks. This information may be used by us to administer and improve our website, to monitor proper website usage and for marketing purposes.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information about you directly from you when you:

(a) complete a ‘Build your caravan’ through our website; or

(b) purchase a product or service from us or via one of our distributors; or

(d) contact us via email or through our website; or

(e) otherwise engage with Highline Caravans.

We only collect personal information by lawful and fair means and only where it is reasonably necessary for the operation of our business.

THE PURPOSE FOR WHICH WE COLLECT YOUR PERSONAL INFORMATION

We will only collect and use your personal information for:

a purpose set out in this Privacy Policy;
a purpose you would reasonably expect;
a purpose required or permitted by law; or
a purpose otherwise disclosed to you or for which you have consented.

USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION

We may use and disclose your information to:

manage our business;
provide our services to you;
open and administer client accounts;
improve our services for you;
conduct market research and customer satisfaction research;
communicate directly with you to promote goods and services;
enforce our agreements and corporate policies;
investigate or remedy potential violations of our terms and conditions;
protect our property and the rights or safety of our employees, agents, and clients;
diagnose service or technical problems;
maintain security and prevent fraud;
comply with applicable laws and corporate reporting obligations; and
develop products and services that may interest you and tell you about them.

Please note, we are entitled to disclose personal information without your consent in the following circumstances:

if we believe there is a serious or imminent threat to the life, health or safety of yourself or another person;
to investigate or report on activity which we believe on reasonable grounds to be unlawful;
if disclosure is required or authorised by law; or
if a permitted general situation exists in relation to the use or disclosure of the information by us pursuant to s16A of the Privacy Act.

DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?

We will not share or transfer your personal information to third parties without your consent or as outlined in this Privacy Policy.

We may disclose your personal information for the purpose of providing our services and operating our business. This may include disclosing your personal information to third parties engaged to perform administrative or other business management services (such as professional advisors and external service providers including training, website and data hosting, cloud storage, IT support, etc.). This disclosure will be on a confidential basis.

We may disclose your personal information for the purpose of assessing or otherwise dealing with warranty claims, including to arrange for the carrying out of repair or rectification works to satisfy warranty claims.

We may disclose or transfer your personal information in the event of a corporate re-structure, merger, sale or other transfer or disposition of all or any part of our business.

We do not sell personal information, including contact information, to third parties. We will not otherwise provide personal information to third parties for commercial use, except as described above to enable us to provide services to you.

DO WE DISCLOSE PERSONAL INFORMATION OUTSIDE AUSTRALIA?

We disclose personal information to overseas recipients in limited circumstances, being:

Highline Caravans New Zealand; and
External service providers.

Highline Caravans complies with the APPs when sending personal information overseas.

Our external service providers are located within Australia.

SECURITY OF YOUR PERSONAL INFORMATION

We take all reasonable precautions to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

We will use our reasonable endeavours to ensure that any third party to whom we disclose your personal information agrees to deal with that personal information in accordance with the Act.

You are responsible for the security of any information you transmit to us. We are not responsible for any information (including personal information) that you make available to the public.

In the event that the security of your personal information is compromised, we will take all reasonable steps to promptly notify you. We will notify you and the Office of the Australian Information Commissioner as soon as reasonably practicable after becoming aware that a data breach is likely to result in serious harm.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.

LINKS TO OTHER SITES

Our website and emails may contain links to other sites that are not operated by us. We have no control over the content, practices or privacy policies of those third party sites or businesses. If you click on a link to third party sites you will be directed to that site. You should review the privacy policy of every third party site you visit. We are not responsible for such third party site’s compliance with the Privacy Laws and are not liable for their acts or omissions.

WHAT HAPPENS IF WE ARE NOT ABLE TO COLLECT YOUR PERSONAL INFORMATION?

You may choose not to provide us with any personal information described in this Privacy Policy, however failure to do so may impact our ability to provide services to you or to allow your participation or ongoing involvement in our various business activities.

ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION

You have a right to access personal information we hold about you, and to request your personal information be updated or corrected at any time. Please contact us if you would like to access a copy of your personal information or believe that the information we have about you is not up-to-date, complete or accurate. We will use our reasonable endeavours to provide you with a response within a reasonable period after receiving the request. We may charge you the reasonable costs of providing you with copies of the information that you have requested.

Please note we are legally obliged to verify your identity if we receive any request for access or correction and therefore may request proof of identity from you.

If you would like us to delete your personal information, please let us know and we will take all reasonable steps to delete it unless we are required by law to keep it. Please note that requesting us to delete your personal information may affect our ability to provide services to you.

For access to, correction, or deletion of your personal information please contact us using the details provided below in the ‘How to contact us’ section of this Privacy Policy.

HOW TO MAKE A COMPLAINT

If you would like to complain about a suspected breach of the Privacy Act or of the APPs please contact us using the details provided below in the ‘How to contact us’ section of this Privacy Policy. We will use our reasonable endeavours to respond to you as quickly as possible. We may provide a copy of the complaint to any relevant parties for the purpose of investigating the complaint.

If you are not satisfied with our handling of your complaint you may file a complaint with the Office of the Australian Information Commissioner.

HOW TO ACCESS OUR PRIVACY POLICY

This Privacy Policy is available on our website. If you require a copy of this Privacy Policy in a particular form we will take reasonable steps to make a copy available in that form upon request.

HOW TO CONTACT US

If you have any questions, comments or concerns about our Privacy Policy, please contact us as follows:

Privacy Officer
Highline Caravans
Email: info@highlinecaravans.com.au